Stressed out support team?
Telavox has you covered
Telavox has you covered
Ensure customers are automatically matched with the agent best suited to resolve their query, based on skills, expertise, or past interactions. This leads to faster resolution times and a more personal experience for the customer.
Gathering customer info can be time-consuming and stressful. We’ll show you who’s calling before you even pick up the phone, so you can offer personalised, exceptional service. Direct calls to account managers, or use a CRM integration to access a customer’s profile right from the call interface.
Support teams know that every call matters. Share the workload by using profiles to direct calls to backup queues when an agent is unavailable. Don’t want to keep callers waiting? Use callback to return their call when they reach the front of the queue.
To provide great support, you need fast, reliable, crystal-clear communication. We use the top mobile carrier in every market meaning you get unbeatable coverage and HD voice codec for superior sound quality and video connection wherever you are.
Whether you're a small team looking to grow or a large operation seeking efficiency, Telavox scales with you. We offer flexible licences that are not tied to phone numbers or people but can be moved around among employees as needed. And thanks to our self-service admin portal, you can add, remove or reassign licences yourself without needing technical support.
Our most popular service for support teams. CC Pro is packed with features that improve customer experience and agent efficiency like on-hook waiting, delayed hunt groups and automatic wrap-up time.
Learn more about CC ProView real time statistics of your call center performance to improve your team’s efficiency. Monitor service levels, average hold time, calls abandoned and more. Need to go further? Our Advanced Statistics offering gives you web-based, detailed statistics and reports on incoming and outgoing call traffic.
Integrate our telephony with your CRM system to provide next-level customer service. Use Contact Lookup to pull data from systems like Salesforce, Hubspot and Lime CRM into Telavox, or embed our telephony directly into your CRM system.
Learn more about integrationsManage everything including PBX queues, profiles and call routing yourself, without needing technical support. On the go? No problem. You can handle your admin from your mobile device.
Telavox eases the pressure on support teams. Our blend of powerful telephony, streamlined queue management, and smart analytics cuts through the chaos, letting you focus on delivering stellar support stress-free.
Watch a demo to find out how Telavox can supercharge your customer support